Customer Relations Advisor
Lloyd Recruitment Services Ltd
Cardiff
Job type
temporary
Location
Cardiff, Wales
Customer Relations Advisor
Temporary - ongoing with potential to go permanent
- Do you see yourself as a problem solver?
- Are you someone who likes to get to the bottom of an issue?
- Can you make decisions based on facts and findings?
Our client is expanding their internal customer relations department further, and whilst it's quite telephone based, this is NOT a call centre environment.
If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your cv.
Main duties will include:
- Communicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers.
- Liaising with your colleagues who organise release of information within the current Data Protection guidelines.
- Considering possible regulatory breaches or operational incidents which could affect the business or customer.
- Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed.
- Recording findings and answering questions raised over the phone as well as email and on-line chat.
- Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation.
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