Customer Relations Officer (Complaints)

West London | Hybrid Working (2 Days Office / 3 Days Home)£18.37 PAYE (£24.37 Umbrella)36 Hours per WeekInitial 6-Month Temporary Assignment

Adecco are currently recruiting for an experienced Customer Relations Officer (Complaints) to join a busy public sector organisation in West London.

This role sits within a dedicated Customer Relations team and focuses on handling complex complaints and enquiries relating to Adult Social Care, Children's Services and Corporate Complaints. We are particularly interested in hearing from candidates who have previously worked within local government, housing, social care, customer relations, complaints management or Ombudsman-related environments.

• Managing a caseload of statutory and corporate complaints.
• Identifying and progressing Children's Statutory, Adult Social Care and Corporate Complaints.
• Liaising with service managers and departments to gather information and investigate cases.
• Drafting high-quality, professional complaint responses.
• Ensuring complaints are handled within statutory timescales and organisational procedures.
• Supporting the resolution of sensitive and complex cases involving vulnerable residents.
• Handling customer enquiries via telephone, email and written correspondence.
• Maintaining ...