Customer Relations Team Manager

This is a fantastic opportunity the best candidates in customer relations and complaints leadership are motivated by customer advocacy, leadership, regulatory excellence and making a genuine impact on customer outcomes.
Customer Relations Team Manager Customer Relations & Customer Experience Preston  | Hybrid Working

Champion Customer Advocacy. Lead High-Performing Teams. Drive Meaningful Change.

Exceptional customer experiences don't happen by chance. They are created by passionate leaders who empower their teams to do the right thing, every time.


We're looking for an experienced Customer Relations Team Manager to lead a multi-disciplined team responsible for customer complaints, escalated contacts, Financial Ombudsman Service referrals and customer advocacy across our insurance claims business.

This is a pivotal leadership role where you'll influence customer outcomes, drive regulatory excellence and help shape how we continually improve our service. You'll lead a talented team of Customer Relations Handlers, Senior Handlers, FOS Specialists and Administrators, creating a culture that puts customers at the heart of everything we do.

If you're passionate about leadership, customer fairness and delivering outstanding service in a regulated environment, we'd love to hear from you.