Customer Relationship Manager

Job summary

competitive salary +commission Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries

Main duties of the job

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. You will deliver a full range of sales and marketing approaches including handling enquiries, developing the digital profile of the home, and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK. Responsibilities include managing enquiries to improve conversion rates, achieving occupancy targets, and networking to raise the profile of the home. Applicants should have proven sales and marketing experience, preferably in healthcare, be self-motivated and target-driven, and have interpersonal and professional qualities. A confident user of Microsoft Office and a Full UK driving licence is required. The role offers an opportunity for professional development with Barchester.

About us

Barchester Healthcare is a renowned care home provider in the UK known for holding some of the best quality ratings among large care home providers. With a focus on providing exceptional quality care to residents, Barchester is dedicated to ensuring that their team members are respected and their contributions are valued. They offer a supportive environment and opportunities for career development, making it an empowering and rewarding place to work. Barchester is committed to delivering outstanding care and support to their residents, and they achieve this through a combination of professional services, state-of-the-art facilities, and a team of dedicated professionals.

Job responsibilities

competitive salary +commission Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy Identifying opportunities to improve sales and marketing performance NEED TO HAVE: Have proven sales and marketing experience preferably in healthcare but not essential Have the ability to analyse data on Salesforce or similar CRM application Be self-motivated and target driven Have interpersonal and professional qualities Confident user of Microsoft Office (Excel/Powerpoint) Full UK driving licence. NEED TO DO: Represent Barchester and our state of the art home in a friendly and professional manner. Responsible for all sales activity for the home. Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities. Maintain a contacts database. Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.7766

Person specification

Qualifications

Essential

• Proven sales and marketing experience, preferably in healthcare; self-motivated and target-driven; interpersonal and professional qualities; confident user of Microsoft Office; full UK driving licence.