Customer Relationship Team Manager

Customer Relationship Team Manager Weston-super-Mare (Office Based) Competitive Salary + Bonus + Excellent Benefits Monday - Friday Are you an experienced Team Leader or Manager from a customer service, contact centre or client services background? We're looking for a Customer Relationship Team Manager to lead a team of Customer Relationship Executives, ensuring they deliver an exceptional customer experience while supporting and developing existing customer accounts. This is a fantastic opportunity to join a growing organisation where you'll coach, motivate and develop a high-performing team within a fast-paced, customer-focused environment. The Role You'll be responsible for leading a team that provides a mixture of inbound customer support and proactive outbound account management. Working closely with internal sales teams, you'll drive customer satisfaction, retention and account growth while creating a positive, high-performing culture. Key Responsibilities * Lead, coach and develop a team of Customer Relationship Executives. * Drive performance through coaching, one-to-ones and KPI management. * Ensure excellent customer service across inbound and outbound activity. * Support escalated customer enquiries and improve customer satisfaction. * Work closely with internal teams to maximise customer retention and account growth. * Recruit, develop and motivate your team. About Y...