Customer Retentions Adviser

Customer Retentions Adviser

Location: Gateshead

Salary: Basic of £33,340.51 per annum +Bonus (OTE £37,734)

Vacancy Type: Full Time

LexiaUK Ltd is an expanding market-leading literacy software company, who seek a Customer Retentions Adviser as part of a growing team.

Dealing with existing customers, the successful candidate will work to ensure our customer and revenue retentions rates are maximised. Applicants will need to be experienced in a consultative sales approach as well as being customer and quality focussed. You will work towards ensuring a high renewal rate for our software and support contracts to existing customers. Assigned cases will be taken through the renewal pipeline in an approach consistent with the culture and values of the business. You will be responsible for keeping your CRM pipeline updated, ensuring that customer contact details are accurate.

Dealing with educational establishments across the UK, you will have excellent verbal and written skills – which are crucial in this role. Excellent ICT skills are also essential.

You will adopt current consultative sales procedures and practices and be assigned cases by your line manager. In addition, you will work to ensure databases are regularly cleaned.

Full product training is provided.

Benefits include: generous bonus scheme, company p...