Customer Service Account Executive

We're looking for a proactive and customer-focused Customer Service Account Executive to join our team in Marlow.

In this role, you'll be the main point of contact for a portfolio of B2B customers, ensuring their requirements are delivered on time and to the highest standards. Working closely with Sales, Operations, Transport and Forecasting teams, you'll build strong customer relationships, resolve queries, monitor service performance and help drive excellent customer satisfaction.

This is a fantastic opportunity for someone with customer service, account management or client services experience who enjoys problem-solving, relationship building and working in a fast-paced environment.

Apply today

If you have experience in customer service, account management, client services or account coordination and are passionate about delivering exceptional service, we'd love to hear from you.

About the Role

What You'll Be Doing

• Managing relationships with business customers and key stakeholders
• Acting as the first point of contact for customer enquiries
• Coordinating customer mailings and operational requirements
• Working with internal teams to ensure service levels are achieved
• Monitoring and resolving customer queries, complaints and invoice issues
• Producing KPI, SLA and service performance reports
• Identifying trends an...