Customer Service Administrator

Due to continued growth, our client is delighted to offer a brand-new permanent opportunity to join their successful and expanding business based in Cheltenham. The company specialises in the manufacture of specialist equipment, and as a Customer Service Administrator, you will become part of a small, friendly sales administration team. You will be responsible for responding efficiently to incoming enquiries and orders, alongside managing a range of associated administrative duties. General administration tasks as follows: - Processing sales orders / quotations based on customer requests and enquiries in a timely manner - Responding to customer inquiries providing product and / or service information - Addressing customer complaints and providing resolutions promptly - Maintaining detailed records of all interactions with customers - Liaise with management on all bespoke requests sourcing prices for products and delivery from suppliers - Sourcing parts/raising purchase orders with suppliers. - Submitting customer invoicing - Follow up all open quotations generating reports for management Candidate Attributes: - Proficient with Microsoft Office. - Excellent communication skills. - Excellent organisational skills. - Ability to work to deadlines. Hours - Monday – Thursday - 8.30am – 4.30pm & Friday 8.30am - 2pm Salary - Approx £28k depending on experience + discretionary annual company performance bonus (approx. £2k) + 25 days holiday + bank holidays