Customer Service Administrator

Customer Service Administrator Location: (On-site) Prologis Park, Coventry, CV6 4BU Type: Temporary but could lead to a fixed-term contact after three months, for the right candidate Hours: Full-Time, Monday - Friday working 9am-5pm Rate: £12.90 per hour MUST HAVE ADMIN EXPERIENCE Job Purpose: To receive and process files/documents recovered from solicitors following the SRA's intervention into a firm of solicitors. Key Responsibilities: * Receive, assess and acknowledge incoming documentation and direct appropriately * Log incoming post onto our in-house database and create physical files * Link incoming documents to existing applications and update records * Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents. * Determine ownership of files and documents and the authority needed for the release * To sift files and redact documents prior to release. * Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why * Taking responsibility for chasing information and keeping clients updated. * Support the intervention process * As directed assist with loading and unloading of incoming and outgoing boxes and files * Ensure any mechanical handling equipment is operated safely and securely * Maintain accurate records and logbooks as per Capita's instructions * Sort files and maintain accurate filing systems in line with agreed processes * Ensure all aspects of confidentiality are strictly observed * Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs. * Ensure all responsibilities to be carried out in line with local and company guidelines Key Skills & Qualifications: * Good knowledge of MS office and a working knowledge of general IT systems * Excellent communication skills both oral and written with the ability to communicate at all levels * Excellent customer service skills - the ability to effectively communicate clearly with demanding customers * Excellent attention to detail with the ability to work accurately under pressure and "right first time" approach * Excellent organisational skills, ability to prioritise work and multi-task * Ability to work to tight deadlines * Ability to follow processes and procedures * Ability to work with minimal supervision on routine matters but recognise when escalation or further guidance is needed * Ability to work as part of a team * Ability to work flexibly in a changing environment with a "can do" attitude with all tasks in line with customer and business requirements * Experience of manual handling * Ability to identify risks and apply health and safety procedures * Flexibility with hours - may be required to work overtime If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you How to Apply: "To apply for this role, please complete the form below by filling out your name and contact details, and attaching your CV.". All applications will be subject to pre-employment and referencing checks, inclusive of paid for DBS. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people