Customer Service Administrator

Customer Service Administrator Our client is seeking an organised and proactive Customer Service Administrator to manage a portfolio of client accounts and act as the main point of contact for account-related matters. This varied role combines account management, invoice processing, payment administration, and sales support within a fast-paced environment. Benefits include: * Competitive salary * Bonus scheme of up to 12% of annual salary * 10% employer pension contribution * 25 days holiday plus bank holidays * Hybrid working (up to 3 days from home after probation) * Life assurance (5x annual salary) * On-site parking * Ongoing training and career development * Supportive team environment and regular social events Key Responsibilities: * Manage a portfolio of client accounts and maintain strong client relationships. * Act as the lead contact for all account-related queries. * Support new client onboarding and account setup. * Process invoices, credit notes, payments, and account statements. * Assist with overdue account management and payment reminders. * Monitor account activity, identify risks, and maintain accurate records. * Review client documentation and ensure compliance with internal procedures. * Support credit limit administration and reporting requirements. * Work closely with the Sales team to identify and refer business opportunities. * Provide administrative support to the wider Operations team. Skills & Experience: * Previous administration, account management, customer service, or sales support experience. * Strong organisational skills and attention to detail. * Excellent communication and relationship-building abilities. * Experience with invoicing, payments, CRM, or finance systems is advantageous. * Ability to manage multiple priorities and work accurately under pressure. * Commercial awareness and a proactive approach to problem solving. * Experience reviewing financial information or credit reports is beneficial, although full training will be provided. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted