Customer Service Administrator

PERM Customer Service Administrator Mon to Fri, Full Time, 34 Hours Per Week. £25,000 Manchester City Centre Based A financial services provider based in the heart of Manchester City Centre are looking for a confident, customer-focused Customer Service Administrator to join their growing operations team. This role is ideal for someone with financial services experience, who thrives on helping customers, enjoys problem-solving, and takes pride in delivering accurate, high‑quality service. Responsibilities as a Customer Service Administrator • Managing product enquiries via telephone and email • Handling new account enquiries and providing clear product information to potential customers • Supporting customer retention and discussing reinvestment options • Processing new applications, transfers (in/out) and account servicing requests • Handling withdrawals, payments and customer transactions • Calculating and administering claims • Maintaining accurate, compliant customer records • Providing clear, professional guidance to customers on their accounts Desirables as a Customer Service Administrator • Proven 2 years customer service experience, ideally within financial services • An understanding of ISA products and/or savings accounts will prove a strong advantage • Excellent communication skills, both written and verbal • A calm, patient and team approach • Someone proactive, reliable and genuinely passionate about helping customers Benefits Includes private healthcare, birthday paid day off and an early finish every Friday – to name a few! Interested? To secure an interview, please apply now! Due to the high volume of applications, only candidates successfully shortlisted will be contacted