Customer Service Administrator

mperial Recruitment are delightedt be working with our client for a Customer Service Administrator on a temporary basis. This is an excellent opportunity to join a well-established and respected manufacturing business, supporting key customer accounts while delivering exceptional customer service in a fast-paced sales office environment. The Role As an Internal Sales Administrator, you will play a key role in managing customer accounts, processing sales orders, coordinating with internal departments, and ensuring customers receive a professional and efficient service from enquiry through to delivery. Key Responsibilities * Processing customer orders and maintaining accurate records * Managing customer accounts using the CRM system * Liaising with planning, production and operations to meet delivery schedules * Handling customer enquiries and resolving issues promptly * Producing reports and monitoring customer order books * Updating customer pricing agreements and product lead times * Supporting continuous improvement projects within the sales office About You * Previous customer service or internal sales administration experience (minimum 2 years preferred) * Strong communication and organisational skills * Excellent attention to detail and ability to manage multiple priorities * Proficient in Microsoft Office, particularly Excel * A proactive, customer-focused approach with excellent relationship-building skills If you're an organised and customer-focused administrator looking to join a leading manufacturing business, we'd love to hear from you. Apply today or contact Imperial Recruitment for a confidential discussion