Customer Service Advisor (4 on/ 4 off nights)
Manpower
An Gearasdan · posted 19 August 2026
Salary
£31,414 a year
Location
An Gearasdan, Inverness
Category
Customer Service
Customer Service Advisor (4 on/ 4 off nights)
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
Salary: £16.11 per hour (Combined standard rate and shift allowance)
Location: Capgemini, Inverness
Hours: 4 on / 4 off shift pattern (18:00-07:00 nights, 07:00-18:00 days)
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you'll do
Respond to customer requests via telephone, email, and web chat
Log all requests using the appropriate call logging software
Resolve issues or provide advice and guidance where possible over the phone
Assign calls to the relevant support teams when needed
Action Back Office requests when required
Advise customers and support teams on known problems/workarounds
Keep customers updated on the progress of their request or incident
Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What you'll bring
Excellent communication skills, both verbal and written
A genuine passion for delivering great customer service
Willingness to learn and adapt
Ability to work independently and as part of a team
Strong problem-solving skills
Confidence working under pressure
If you're looking for a steppingstone into a career in technology, this could be your next move.
Interested? Apply today! xwzovoh
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
Salary: £16.11 per hour (Combined standard rate and shift allowance)
Location: Capgemini, Inverness
Hours: 4 on / 4 off shift pattern (18:00-07:00 nights, 07:00-18:00 days)
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you'll do
Respond to customer requests via telephone, email, and web chat
Log all requests using the appropriate call logging software
Resolve issues or provide advice and guidance where possible over the phone
Assign calls to the relevant support teams when needed
Action Back Office requests when required
Advise customers and support teams on known problems/workarounds
Keep customers updated on the progress of their request or incident
Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What you'll bring
Excellent communication skills, both verbal and written
A genuine passion for delivering great customer service
Willingness to learn and adapt
Ability to work independently and as part of a team
Strong problem-solving skills
Confidence working under pressure
If you're looking for a steppingstone into a career in technology, this could be your next move.
Interested? Apply today! xwzovoh
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.