Customer Service Advisor

Are you passionate about delivering outstanding customer service?

Do you thrive in a busy, fast-paced environment where managing multiple priorities and delivering excellent customer service go hand in hand?

Juice Recruitment is delighted to be recruiting for a Customer Service Advisor on behalf of a well-established business based on the outskirts of Bath.

We are particularly keen to hear from candidates with experience in customer service, contact centres, call handling, or other fast-paced environments where managing high volumes of queries and coordinating tasks is key!

If you’re used to balancing multiple priorities while keeping the customer at the heart of everything you do, we would love to hear from you.

I am looking for candidates from a building/construction, utilities, property, or maintenance environments.

Due to the location, own transport is essential.

DAY TO DAY

• Acting as a key point of contact for customers via phone and email.
• Handling a range of customer queries, including new jobs, callouts, and maintenance.
• Coordinating and scheduling engineers’ workloads to ensure efficient daily operations.
• Managing planned maintenance and fault-related jobs within agreed SLAs.
• Updating and processing jobs through the CRM system, ensuring accuracy and KPI compliance.
• Ordering parts and equipment from appr...