Customer Service Advisor

Customer Service

Location: Belfast

Pay Rates: £13.97 to £32.55 per hour (depending on shift pattern choice)

Contract: Temporary to Permanent

Start Date: 21/09/2026

Hours: 25hrs per week

Training: 37.5hrs (full-time for 4 weeks), 100% attendance required for the training period. Training hours are; Weeks 1-2: 09:00 - 17:45 and Weeks 3-4: 10:30 - 19:45

Shift Patterns: A variety of shift patterns available between 6am & 14:30 on early shifts/late shifts and 16:00 & 02:00 on middle shifts.

We're inviting you to bring your skills to a role that truly makes a difference-joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.

As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ (118500) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.

As a Customer Service Advisor, you'll be the first point of contact for people in th...