Customer Service Advisor

Are you passionate about delivering excellent customer service? Are you confident speaking with customers over the phone and comfortable working in a busy, fast-paced call centre environment? THOMAS Professional are excited to be working in partnership with Laithwaines Wine, a leading name in the wine industry, to recruit enthusiastic Customer Service Advisors to join their call centre team on a temporary basis until the end of December 2026. As a Customer Service Advisor, you will be supporting customers primarily over the phone, as well as via email and live chat, helping with a variety of enquiries and delivering an excellent customer experience. Pay & Hours Pay: £12.71 per hour + potential bonus, subject to eligibility and applicable criteria Monday to Friday – 9:00 am – 5:00 pm Flexibility will be required during busier periods, which may include working until 6:00 pm on weekdays and Saturday shifts until 4:00 pm, where required. Benefits * Opportunity to earn a bonus. * Weekly Pay. * Generous staff discount. * On-site Gym * Heavily subsidised on-site canteen. * Themed Food Thursdays. * On-site parking * Weekly socials and staff events. * WSET training. * Continuous professional development opportunities. What you’ll be doing * Handling inbound and outbound customer calls in a friendly, professional and efficient manner. * Responding to customer enquiries via phone, email and live chat. * Processing orders and managing customer accounts accurately. * Providing product information and guidance to customers. * Handling complaints with empathy and working towards positive solutions. * Delivering a consistently high standard of customer service. * Working towards individual and team targets. * Supporting the wider team during busy periods. What we’re looking for * Previous customer service experience is welcomed, whether gained in a call centre, retail, hospitality or another customer-facing environment – we’re also open to candidates from other backgrounds with transferable skills. * Excellent communication skills and a friendly, confident telephone manner. * A genuine passion for delivering great customer service. * The ability to remain calm and professional in a busy, fast-paced call centre environment. * Strong attention to detail and good computer literacy. * A positive, reliable and team-oriented approach. * Flexibility to support the needs of the business. Please note: This is a temporary position running until the end of December 2026. If you enjoy speaking with people, thrive in a busy environment and feel you have the skills and attitude we’re looking for, we’d love to hear from you. Apply today with an up-to-date copy of your CV, and a member of our team will be in touch