Customer Service Advisor

Customer Services Member Services & Support Officer We are looking for people to join our friendly team. Our client is one of the UK’s largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression. Members Services & Support Officer Hours: Thirty-eight hours per week Period: Permanent, 3-month probation period. Pay: £31,449pa, - £15.92p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme. Reports to: Operations Manager - Member Services Main purpose and scope of the Member Services Officer To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner. Main duties & responsibilities The main areas of the job will be to: * To promote active membership, and take up of savings and loans products * Ensure that members feel valued and welcome in dealings with the credit union * Dealing with member enquiries by post, telephone, email, website & App * Accurate inputting of data into various IT systems. Person Specification - Member Services & Support Officer * Administrative or clerical experience- Essential * Customer service experience-Essential * Experience of using a range of ICT efficiently-Essential Competencies * A friendly and outgoing manner with an ability to make a good first impression-Essential * Proven skills in accurate record keeping & policy adherence-Essential * Good self-organisational skills-Desirable * Works well in teams-Essential * Good verbal and written communications skills in English - Essential Other * Flexible with respect to working hours and tasks-Essential * A knowledge and understanding of the credit union movement-Desirable * A commitment to the aims and objectives of the credit union movement-Desirable To apply to the customer service role please send your CV and a covering letter that MUST evidence your proficiency in both written and spoken English and how you meet the main duties & responsibilities of this role