Customer Service Advisor

Call Handler / Customer Service Advisor, Bolton BL6 6 month contract Monday to Friday, 40 hours per week between 8am - 5.30pm £14.40 per hour Are you an organised customer service advisor who enjoys working in a busy, team-focused environment You will be taking calls from customers/engineers and creating jobs/units on the system. We have had a huge influx in calls recently into the Central Admin team who are the overflow for the depots as the depots are so stacked. Salary will be £30k per annum and hours are 40 hours per week. Start and finish times to be confirmed. * Processing completed service and repair jobs accurately and promptly. * Updating customer portals and internal systems. * Answering calls from depots and customers when service controllers are unavailable. * Providing customers with updates available on the system or taking accurate messages. * Assisting with breakdown calls and customer queries when required. What we're looking for as the call handler / customer service Advisor * Previous experience in an administration, service support or customer service role. * Good organisational skills and the ability to manage competing priorities. * Confidence answering telephone calls and dealing with customer queries. * A good eye for detail and accurate data-entry skills. * Basic Excel skills, including creating, updating and filtering spreadsheets. * Comfortable learning new systems and working across different customer portals. * A calm, helpful approach when the team is busy. * Previous fleet, automotive, engineering or service-industry experience would be useful but is not essential. As the Call handler / customer service advisor * Salary of £30,000. * 6 month initial contract * Monday to Friday, working one of the team's staggered shifts between 8:00am and 5:30pm. * Fully office-based. * Casual and friendly working environment. * Opportunity to join an established and supportive team of ten. If you are a capable call handler / customer service advisor who enjoys variety, teamwork and keeping things running smoothly behind the scenes, we would love to hear from you