Customer Service Advisor
Riada Resourcing
Magherafelt · posted 20 August 2026
Job type
full time
Location
Magherafelt, Mid-Ulster
Category
Customer Service
Customer Service Advisor - Magherafelt - Permanent
Join a team in Magherafelt as a Customer Service Advisor and play a key role in addressing the needs of customers in a helpful and friendly manner.
About the role:
- £Competitive salary
- Magherafelt
- Full time, 37.5 hours per week
- Monday - Friday
- Permanent position
What you’ll be doing in this role:
- Respond to customer queries by phone, email, and live chat.
- Support customers through the order process, including orders, fabric samples, and spare parts.
- Maintain strong product knowledge and explain technical blind-related information confidently.
- Share common customer feedback or recurring issues with the Team Leader.
- Deliver a first-class customer experience aligned with the Bloc brand.
- Manage daily workload effectively and stay organised.
What you'll need for this role:
Essential:
- 1+ years’ experience in customer service or a similar role.
- A genuine passion for helping people, with the patience to listen and the confidence to guide.
- Strong communication skills and the ability to stay calm under pressure.
- Computer confidence, great phone etiquette, and an organised approach.
- A positive attitude, pride in your work, and the energy to match.
- Proficient in MS Office packages, Word, Excel, Outlook.
Desirable:
- Previous customer service experience within a manufacturing organisation.
Riada Resourcing is an equal opportunities employer.