Customer Service Advisor

Customer Service Advisor

My client is a leading and well-established organisation who specialise within manufacturing blinds. Due to continued growth, they are currently seeking a Customer Service Advisor to join their team based in Magherafelt.

This is a Full-Time, Permanent Position with hybrid working available after probation.

Working hours: Monday to Friday (37.5 hours per week) - days will be operated on a rotational basis between 8am - 4pm and 9am - 5pm.

With a salary of £24,784 - £26,000 per annum (dependent on experience).

Job Purpose:

You will be responsible for delivering outstanding service to customers regarding their products and assisting in finding the best solution for them.

Essential Criteria:

• 1+ years experience in a customer service or similar role.
• IT proficient with the use of Microsoft Office packages to include Word, Excel and Outlook.
• Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels.

• Ability to manage and prioritise a busy workload.
• Ability to work on your own initiative as well as part of a team.

Desirable Criteria:

• Previous customer service experience within a manufacturing organisation.

Main Duties and Responsibilities:

• Respond to customer queries by phone, email, and live chat.
• Support customers through the order process, including orders, fabric samples, and spare parts.
• Maintain strong product knowledge and explain technical blind-related information confidently.
• Share common customer feedback or recurring issues with the Team Leader.
• Deliver a first-class customer experience aligned with the brand.
• Manage daily workload effectively and stay organised.