Customer Service Advisor

We are currently recruiting on behalf of a leading provider in diagnostic and healthcare screenings in Middlewich. This is a fantastic opportunity for candidates with previous customer service experience who are looking for a role where you can really make a difference to customers. What's on offer - Working for an award winning employer Ongoing training and development Fantastic benefits package once on a permanent contract Temporary to permanent role Weekly pay every Friday Valuable experience in a growing healthcare sector A supportive, team-focused environment The chance to make a genuine impact on patient care What you'll be doing- Handle inbound calls to support patients with appointments, follow-up care, and general enquiries Provide clear, accurate information about services and ensure a positive patient experience Resolve queries and concerns promptly, offering effective solutions Work towards performance targets while maintaining a high standard of service Updating customer records accurately What we're looking for - Previous experience in a customer service role, this could be from a variety of backgrounds including contact centre, retail, hospitality, care etc. Computer literate across various platforms Friendly, positive, and customer-focused A strong communicator with excellent written and verbal skills Confident handling sensitive conversations with empathy and professionalism Hours of work - 37.5 hours per week Monday to Friday, on a rota between 8:00am - 8:00pm Occasional Saturdays ( 8:00am - 1:00pm ) Rotational shift pattern (5 days per week) We have interviews taking place now, if you're interested apply now and we'll be in touch! JDRLeedsOffice We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. JDR Recruitment Ltd is acting as an Employment Business in relation to this vacancy. TPBN1_UKTJ