Customer Service Advisor

We are looking for experienced Customer Service Advisors to help support a leading retail banking provider in their central Milton Keynes offices on a contract basis.   This is a hybrid working role, 3-days per week onsite in Central Milton Keynes (40 hours per week) on a full-time basis. You must be fully available for training onsite Monday-Friday, 9am-6pm for the first 2 weeks. After this you will be working on a shift pattern, including one Saturday per month (8am–2pm) In return, you will receive a salary of £167.48 per day, via an umbrella company.  It will be an initial 3-month contract, with a start date of Mid-September, but comes with the likely option to extend further for successful candidates.     The city centre offices offer a great location for travel, and provide a modern working environment with onsite refreshments and a supportive training environment.    As Customer Service Advisor, your key responsibilities and day-to-day activities will include:

• Handling a high volume of inbound interactions via phone, chat, and email.
• Resolving queries across a range of General Banking products and services/Fraud Complaints—often on the first contact.
• Investigating and following up on complex issues, escalating to relevant teams when needed.
• Maintaining quality and meeting SLAs to ensure t...