Customer Service Advisor

Location: Newark, Nottinghamshire Salary: £28,000–£32,000 per annum Contract: 6-month fixed-term, Monday–Friday, core hours 8:00–16:30 (37.5 ) We are looking for a Customer Service Advisor to join a busy team in Newark. In this role, you will work alongside 3 Customer Service Advisors and a Team Leader, collaborating closely with Technical Coordinators and other office team members to deliver excellent service to both B2B and B2C customers. This position is initially a 6-month fixed-term maternity cover, with the potential to become permanent for the right candidate and based on business needs. You will receive a full 6-week onboarding and training plan, along with a comprehensive handover to ensure your success from day one. The role involves managing inbound and outbound calls, processing purchase orders, and maintaining workflows using CRM and SAP. It is a varied and busy position, ideal for someone who is organised, detail-oriented, and enjoys having a dynamic day-to-day schedule. Key Responsibilities * Manage inbound and outbound calls while providing outstanding customer service * Process orders and maintain workflows using CRM and SAP * Carry out general office and administrative duties as required You will have: * Proven experience in customer service within an office environment * Excellent telephone communication skills * Highly organised, meticulous, and capable of managing multiple tasks simultaneously * Confident using CRM, SAP, or similar systems * Proactive team player who can work independently when required