Customer Service Advisor

When someone needs help with their banking, the quality of the support they receive can make all the difference. As a Customer Service Advisor, youll be the person customers turn to for clear answers, practical solutions and reassurance, taking ownership of queries across phone and digital channels. This is a varied role where youll solve problems rather than simply pass them on. Youll have the opportunity to improve the experience customers receive, contribute ideas that make processes work better and, following your initial training, benefit from hybrid working. Working hours: 30 hours per week on a three-week twilight rotation. All working shifts are 5pm1.30am: Week 1: Monday, Tuesday, Wednesday, Friday and Saturday Week 2: Monday, Thursday and Friday Week 3: Monday, Tuesday, Wednesday and Sunday The three-week rotation then repeats. Whats in it for you Salary of £24,000 per annum for a 30-hour contract, with an FTE salary of up to £28,000. Hybrid working following five weeks of full-time onsite training. A varied position handling enquiries across telephone, email, live chat and social media. The opportunity to take genuine ownership of queries and see issues through to resolution. The chance to contribute ideas that improve processes, workflows and the experience customers receive. A role within the banking sector where the support you provide has a direct impact on customers. Your responsibilities as Customer Service Advisor Handle enquiries across telephone, email, live chat and social media, providing clear and accurate support. Take ownership of queries and work towards effective resolutions without unnecessary delays. Manage complaints professionally, resolving issues where possible and escalating when appropriate. Identify recurring issues and suggest practical improvements to processes, procedures and workflows. Support continuous improvement activity designed to raise service standards. Work across multiple systems and communication channels while maintaining accurate information. What were looking for in a Customer Service Advisor Previous experience supporting customers is essential. Confident telephone-based communication skills, with experience across digital channels beneficial. Strong written and verbal communication skills. Experience handling difficult enquiries or complaints and working towards appropriate resolutions. Competent IT skills with the ability to work across multiple systems and applications; contact centre experience would be beneficial but is not essential. Youll complete five weeks of full-time onsite training before moving to a hybrid working model. If youre looking for a Customer Service Advisor position where you can solve real problems, take ownership and make a visible difference to the people you support, apply today. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to. TPBN1_UKTJ