Customer Service Advisor

When someone needs help with their banking, the quality of the support they receive can make all the difference. As a Customer Service Advisor, you’ll be the person customers turn to for clear answers, practical solutions and reassurance, taking ownership of queries across phone and digital channels. This is a varied role where you’ll solve problems rather than simply pass them on. You’ll have the opportunity to improve the experience customers receive, contribute ideas that make processes work better and, following your initial training, benefit from hybrid working.  Working hours: 37.5 hours per week, working five days across Monday to Sunday on a rotating shift pattern. Shifts rotate between 7am–3.30pm, 8.30am–5pm, 9am–5.30pm and 11.30am–8pm. You’ll complete five weeks of full-time onsite training before moving to a hybrid working model.What’s in it for you

• Salary of £28,000 per annum.
• Hybrid working following five weeks of full-time onsite training.
• A varied position handling enquiries across telephone, email, live chat and social media.
• The opportunity to take genuine ownership of queries and see issues through to resolution.
• The chance to contribute ideas that improve processes, workflows and the experience customers receive.
• A role within the banking sector where the support you provide has a direct impact on customers.

Your responsibilities as Customer Serv...