Customer Service Assistant

Morgan McKinley is looking for an experienced Customer Service Assistant to work for a company based in Crawley, West Sussex. This a busy office based customer services role, supporting the internal teams, handling customer queries etc. Location: Crawley - office based, parking onsite Salary: £26,639 per annum Hours: 8.30-5.30 / 9.30-6.30 Mon-Fri (with 1 hour for lunch), occasional Saturday support - rota basis Customer Service Assistant duties: Answering the phones Data entry - updating the internal systems with the customer call info Monitor and respond to customer emails Handle customer queries and complaints Regular liaison with internal teams regarding customer orders Ensure all relevant customer documentation is processedSkills and experience: Previous customer service experience Excellent communication skills and a confident and professional phone manner Good IT skills including Word, Excel, Outlook and preferably experience using databases