Customer Service Assistant - Pensions

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Corporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office) Contract: Fulltime Permanent 40hours Hours of Work: Mon Fri 09:00 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite Training Onsite: This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities. The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account. This role is responsible for delivering exceptional end-to-end support to Vodafone Business customers across billing, service, technical, account administration and operational queries. The Optima Care Executive acts as a single point of ownership for customer requests, ensuring issues are managed through to resolution while delivering a best-in-class customer experience. In addition to managing customer contacts, successful candidates will be expected to analyse account performance, prepare customer service reviews, present account insights to stakeholders and proactively identify opportunities to improve customer outcomes. This is a fast-paced role requiring strong communication skills, commercial awareness, analytical thinking and the ability to build trusted relationships with both customers and internal stakeholders. Microsoft Office Suite The successful candidate must demonstrate a strong working knowledge of Microsoft Office applications. Deliver exceptional customer experiences. Build strong customer relationships. Confidently present customer account reviews. Use data to identify opportunities and risks. Continuously look for ways to improve customer outcomes and operational performance. To Work from Home: Need to have the ability to work from home in a private room Equipment will be supplied while working from home