Customer Service Assistant

Our client is a well-established and community-focused housing association, providing affordable, high-quality homes and housing services across Stirling. They are committed to putting customers at the heart of their services and supporting the communities they serve.

They are looking for a Customer Services Assistant to join their frontline team. This is a varied customer service and administration role, supporting customers with a range of housing-related enquiries while providing administrative support across the organisation.

• Provide a high-quality frontline customer service to tenants, prospective tenants, owner occupiers, visitors and colleagues.
• Deal with a wide range of enquiries relating to housing, allocations, repairs, rent and general housing management.
• Provide reception and switchboard cover, ensuring customers and visitors receive a professional and welcoming service.
• Respond to enquiries effectively, providing information and guidance or referring customers to the appropriate team.
• Accurately log and record customer enquiries and maintain up-to-date information on internal systems.
• Receive and process repair requests, order repairs and complete associated administration, including processing job variations where required.
• Support housing enquiries and applications...