Customer Service Claims Handler (Hybrid)

Claims Handler / Customer Service This is a great job for someone who is passionate about delivering outstanding customer care, supporting customers during emergency breakdown situations, often at stressful and unexpected moments. You’ll be the calm, reassuring voice our customers rely on, ensuring help is delivered quickly, safely and effectively. Working within the Green Flag Rescue team , you’ll handle inbound calls from customers requiring urgent assistance, coordinating rescue and recovery services and managing claims from start to finish. Supporting customers during emergency breakdown situations with empathy and reassurance Assessing policy cover and applying terms accurately to determine rescue and recovery solutions Arranging and coordinating rescue and recovery services with agents and suppliers Managing claims end to end, taking ownership through to resolution Liaising with internal teams and external partners to ensure seamless service delivery This is a full-time role, working 37.5 hours per week on a shift basis. You’ll work a mix of shifts between 6:00am and 10:00pm, Monday to Sunday, with a rotating shift pattern to keep things fair and balanced. Flexibility is key, and you’ll always know your shifts in advance to help you plan your time. Strong customer service and communication skills with a customer-first mindset and problem solving abilities Good IT skills and confident using Microsoft packages e.g. Customer Service or Claims handling experience is desirable Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office . Initial training will take place in the Glasgow office and may last up to a minimum of 12 weeks. Starting salary of £28,600 (depending on location, skills, experience, and qualifications). ~ Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. ~ Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. ~25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days ~ Aviva-funded Private Medical Benefit to help you get expert support when you need it ~ Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts ~ Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme ~ Brilliantly supportive policies including parental and carer’s leave ~ Flexible benefits to suit you, including sustainability options such as cycle to work ~ Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others ~ We also consider all forms of flexible working, including part time and job shares. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. vida@aviva.