Customer Service Clerk

Established Logistics company requires a confident Customer Services Clerk, to join their office-based team. Providing excellent customer service and performing administrative tasks, the role of Customer Services Clerk requires a People Person with excellent written and verbal communication skills, IT proficiency and willingness to learn. Experience within the transport industry would be beneficial (not essential – as full training will be provided). The role of Customer Services Clerk is offered on a temporary to permanent basis with full time hours and immediate start available. Duties of Customer Services Clerk: * Manage customer queries (telephone/email) * Provide information and assist customers with their concerns and queries * Resolve customer complaints and provide suitable solutions * Maintain customer records and documentations * Communicate with other departments as needed to service customers * Keep updated with company policies and products to provide accurate information * Ensure customer satisfaction through attentive and professional service * Perform administrative tasks such as scheduling or filing when needed Skills/Experience required by Customer Services Clerk: * Previous experience in a similar role within the transport industry (beneficial NOT essential) * Excellent communication (verbal and written) * IT proficient * Organised, high attention to detail * Flexible and willing to learn * Able to cope well under pressure * Own transport advantageous as poor public transport available to site Location: Kidderminster, Worcestershire Hours: Monday to Friday 9 am – 5 pm Rate of Pay: £13.30 per hour Contract: Temporary to Permanent If you have the skills to fulfil the role of Customer Services Clerk, please APPLY TODAY