Customer Service Coordinator

Customer Services & Operations Coordinator (All Products) – Spider is advertising on behalf of our client who is a leading Greek importer and distributor of the finest Greek food and wine. They are now looking for an experienced Customer Services & Operations Coordinator or someone with the ability to learn quickly to join their dynamic team based in Bermondsey, Southwark, London. They are looking for someone who has worked in a similar business, importing European food and distributing to Restaurants, Hotels, Delis, Supermarkets and direct to Consumer with the relevant experience. If you do not have this experience, but are passionate about quality food and wine, have a positive, resilient attitude and a proven ability to learn new products and skills and apply this knowledge quickly we want to hear from you. About them: They are on a mission to bring the finest Greek food and wine to the UK. Their success is built on 5 core values: Producers – the foundation of everything we do Excellence – In our products and services Respect – Fair treatment of producers, customers and the team Creativity – Encourage new ideas and fun Sustainability – Taking responsible for our impact on the planet Fantastic company benefits include:           Competitive Salary:£30,000 - £32,000 per annum Holiday: 25 days holiday (plus January 1, December 25, 26) Company pension scheme Employee extras such as: discount on products, performance related bonus (cash and share options), casual dress, opportunity for career growth in a fast-paced and exciting company About the role The Customer Services & Operations Coordinator is the first point of contact for both wholesale and retail customers and a key link between Sales, Warehouse, Transport, Accounts and Technical teams. The role ensures orders are processed accurately, deliveries run smoothly, issues are resolved quickly and customers receive excellent service at every stage. Key responsibilities: Customer contact and order intake Order processing and fulfilment Delivery issues, complaints and credits Product shortages and substitutions Delivery schedules and customer communications Sampling and product information support New customer onboarding Ideally the successful candidate will have at least 3 years’ relevant experience within an SME in the UK, preferably in the Food & Beverage or FMCG industry. You will be self-motivated, energetic, and well organised. Excellent English written and verbal communication skills are a must. Experience of any of the following will be useful but not essential: Food, Drinks, or FMCG sector Working in/with Greece Location: Bermondsey, London (5-minute walk from Bermondsey tube station). For the first month, during training you will work Monday 0 Friday Training hours are Mon–Fri, 8:30–17:30, after which hours will alternate weekly, including some evenings, Fridays until 13:00, and Sundays 14:30–17:30 (from home). Please note, Candidates must be authorised to work in the UK If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. Please check your email inbox and spam / junk mail folder for any email correspondence for this role. Additional keywords: Customer Service, Logistics, Operations, Coordinator, Food and Drink, Greek Produce, Inventory Management, Order Processing, Customer Liaison, Retail, Wholesale, Entry-Level Position This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application