Customer Service Coordinator
Pallet network
Swadlincote
Salary
£15,996 a year
Job type
part time
Location
Swadlincote, England
Company Description
Join The Pallet Network (Part of the Culina Group) - For 25 years, TPN has been a leader in the pallet network industry, combining top-tier expertise with unmatched service resilience to deliver seamless, tailored solutions. Proudly part of the Culina Group, the UKs largest privately-owned third-party logistics specialist, we are committed to excellence. Our state-of-the-art, 605,081 sq. ft. single hub is the backbone of TPN operations, ensuring faster turnarounds, extended delivery windows, and reliable distribution for both domestic and international consignments. With over 140 depots across the UK and Ireland, we deliver bespoke solutions for consignments of all sizes, backed by unmatched professionalism and dedication to our shared goals. Job Description
As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders. Working hours:
Monday to Wednesday,10:00-18:00 | Part-time Some occasional Saturday working may be required (potential remote working for the Saturdays). Salary:
£15,996.32 per annum 9-12 months fixed term contract to cover maternity Key Duties of a Customer Service Coordinator: FirstpointofcontactforPartnerAccountandNetworkServicesrelatedenquiries ProblemsolvingforPartners,customersandinternaldepartments MeetingcustomerandclientexpectationsandmeetingagreedSLAs CollatingaccurateinformationforPartnerKPIpacksandinternalbusinessreporting Provideaccuratedatainatimelymanner,forbothinternalandexternalstakeholders Maintainahighlevelofcustomer/Partnerfocus Workcloselywithinternaldepartmentstoensureoptimumcustomerserviceprovision ManagePartneragreementsinlinemanagersabsence Assistingwitheventco-ordinationinlinemanagersabsence MonitorPartner/Operationsqueriestoensureappropriateandtimelysolutions,providingguidancewhererequired Invoicegenerationforspecificaccountsoreventswhererequired DistributionofallPartnercommunicationbulletins Trackandtracesystemco-ordinationwhererequired ActiongenericTPNemailinboxtodistributeenquirieseffectively Qualifications
Previous experience within Customer Services. IntermediatelevelofMicrosoftITskillstoincludeExcel,WordandOutlook Abilitytoprioritisetaskseffectivelytomeetalldeadlines Displaysacalmandmethodicalapproachifunderpressure Highattentiontodetailandhighlevelofaccuracy Professionalandcourteousapproach Strongverbalandwrittencommunicationskills Excellentproblemsolvingskillswiththedesiretosharebestpracticeenhancements Strongteamworkapproach Additional Information
As part of our drive to make ,
The Pallet Network (TPN)a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual leave -
28 days inclusive pro rata Pension scheme - 5% employee and 3% employer. Life Assurance - x2 your annual salary. Wellness
Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year Eye Care Vouchers
We can provide you with substantial savings with free eye tests and discounts on prescription glasses Reward & Recognition
We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings! If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
TPBN1_UKTJ
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Join The Pallet Network (Part of the Culina Group) - For 25 years, TPN has been a leader in the pallet network industry, combining top-tier expertise with unmatched service resilience to deliver seamless, tailored solutions. Proudly part of the Culina Group, the UKs largest privately-owned third-party logistics specialist, we are committed to excellence. Our state-of-the-art, 605,081 sq. ft. single hub is the backbone of TPN operations, ensuring faster turnarounds, extended delivery windows, and reliable distribution for both domestic and international consignments. With over 140 depots across the UK and Ireland, we deliver bespoke solutions for consignments of all sizes, backed by unmatched professionalism and dedication to our shared goals. Job Description
As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders. Working hours:
Monday to Wednesday,10:00-18:00 | Part-time Some occasional Saturday working may be required (potential remote working for the Saturdays). Salary:
£15,996.32 per annum 9-12 months fixed term contract to cover maternity Key Duties of a Customer Service Coordinator: FirstpointofcontactforPartnerAccountandNetworkServicesrelatedenquiries ProblemsolvingforPartners,customersandinternaldepartments MeetingcustomerandclientexpectationsandmeetingagreedSLAs CollatingaccurateinformationforPartnerKPIpacksandinternalbusinessreporting Provideaccuratedatainatimelymanner,forbothinternalandexternalstakeholders Maintainahighlevelofcustomer/Partnerfocus Workcloselywithinternaldepartmentstoensureoptimumcustomerserviceprovision ManagePartneragreementsinlinemanagersabsence Assistingwitheventco-ordinationinlinemanagersabsence MonitorPartner/Operationsqueriestoensureappropriateandtimelysolutions,providingguidancewhererequired Invoicegenerationforspecificaccountsoreventswhererequired DistributionofallPartnercommunicationbulletins Trackandtracesystemco-ordinationwhererequired ActiongenericTPNemailinboxtodistributeenquirieseffectively Qualifications
Previous experience within Customer Services. IntermediatelevelofMicrosoftITskillstoincludeExcel,WordandOutlook Abilitytoprioritisetaskseffectivelytomeetalldeadlines Displaysacalmandmethodicalapproachifunderpressure Highattentiontodetailandhighlevelofaccuracy Professionalandcourteousapproach Strongverbalandwrittencommunicationskills Excellentproblemsolvingskillswiththedesiretosharebestpracticeenhancements Strongteamworkapproach Additional Information
As part of our drive to make ,
The Pallet Network (TPN)a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual leave -
28 days inclusive pro rata Pension scheme - 5% employee and 3% employer. Life Assurance - x2 your annual salary. Wellness
Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year Eye Care Vouchers
We can provide you with substantial savings with free eye tests and discounts on prescription glasses Reward & Recognition
We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings! If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
TPBN1_UKTJ