Customer Service Coordinator
The Workshop
Winchester
Location
Winchester, England
Are you an organised and customer-focused professional looking for your next step as a Customer Service Coordinator This is a fantastic opportunity to join a well-established and growing business within the construction sector.
As a Customer Service Coordinator, you'll play a key role in ensuring customer enquiries and orders are handled efficiently, while supporting transport operations. This position offers a supportive team environment, ongoing training, and excellent long-term development prospects.
If you enjoy working in a fast-paced setting and take pride in delivering exceptional service, this Customer Service Coordinator role could be the perfect fit.
Key Responsibilities
- Handle customer enquiries via phone and email professionally
- Process customer orders accurately using internal systems
- Maintain up-to-date customer records and account details
- Resolve customer issues and escalate where necessary
- Support planning and scheduling to meet customer requirements
- Assist with general customer account administration
- Liaise with internal teams to ensure smooth operations
Skills & Knowledge Required
- Previous experience in a Customer Service Coordinator or similar role (minimum 1 year)
- Strong customer service and communication skills
- Good IT skills, ideally with order processing or fina...