Customer Service Executive

This role is ideal for someone who enjoys helping people and solving problems in a fast-paced environment. From supporting online banking and processing customer requests to identifying opportunities to enhance the client experience, you'll play an important role in delivering a high standard of service every day. It's a varied position with excellent opportunities to develop your banking career.

Location

Duties for this role include, but are not limited to:

• Provide day-to-day support to banking clients, delivering a professional and responsive service.
• Respond to client enquiries, resolve queries and carry out customer call-backs where required.
• Assist with the onboarding of new clients, including account opening and credit card administration.
• Process customer instructions accurately and within agreed service standards.
• Support clients with online banking registration, activation and ongoing assistance.
• Identify opportunities to introduce additional banking products and services that meet client needs.
• Contribute towards team and departmental financial objectives through excellent customer service.
• Support colleagues during busy periods and assist with wider team activities.
• Participate in projects, system improvements and operational initiatives as required.
• Maintain compliance with all regulatory requirements, internal policies and mandatory training obligations.
• Represent the business at promotional events and support customer engagement initiatives.

Skills / Qualifications

The ideal candidate will have excellent communication and interpersonal skills, together with a genuine passion for delivering exceptional customer service. Previous experience within banking would be advantageous but is not essential, making this an excellent opportunity for someone looking to develop a career within the sector. You'll be highly organised, detail-oriented and confident managing multiple priorities while working collaboratively within a team. Strong IT skills, a proactive approach to problem-solving and the confidence to identify opportunities to improve processes and enhance the customer experience will be key to success in this role.