Customer Service Executive

Based in Epsom * c£28,000 salary * Monday – Friday, 9am – 5.30pm Benefits: * Genuine career progression * Onsite parking * 20 days holiday + bank holidays * Pension scheme * Genuine career progression Job Description: * Answering emails/phone calls from customers and solving issues. * Follow the complaints procedure and logging all correspondence. * Liaising with suppliers and couriers to help organise customer requests. * Provide troubleshooting advice and arranging spare parts to be delivered. * Booking in customers who may require on site engineer visits. * Dealing with returns – working closely with the supplier and shipping company * Preparing delivery/ service notes. * Liaising with Engineers and scheduling installations. * Generating reports for management. * Implement systems and procedures. * Check and respond to Google reviews. * Working on a ticketing system. Person Specification: * Experience in a customer service role. * Keen eye for detail. * Handling and resolving problems or experience scheduling. * Able to multi task and prioritise. * Able to deal calmly and effectively with customers and bring the matter to a satisfactory conclusion. * Good computer literacy (all systems used are computer based and many products we sell have computer systems driving them)