Customer Service Executive
We are recruiting on behalf of a well-established, global organisation seeking a Customer Service Executive to join their dynamic and fast-paced team in High Wycombe.
This is a fantastic opportunity for a customer-focused individual who enjoys working in an international environment and thrives in a varied, team-oriented role.
As a Customer Service Representative, you will play a key role in delivering outstanding customer service while supporting business growth. You will manage customer interactions, process transactions, and ensure a seamless experience from enquiry to delivery.
The successful candidate will have previous experience in customer services in an office based role.
Key responsibilities include:
- Processing customer orders, quotes, and returns with a high degree of accuracy
- Responding to customer enquiries and providing product and availability information
- Following up with customers to ensure satisfaction and resolve any issues
- Supporting cross-selling and upselling opportunities
- Monitoring and tracking orders to ensure timely delivery
- Investigating and resolving order or delivery concerns
- Coordinating special handling requests and ensuring efficient fulfilment
- 1-2 years' experience in a customer service or similar role in an office
- Strong communication skills, both written and verbal (English essential)
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"Customer Service Executive" in High Wycombe
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