Customer Service Officer (Defects Management & Handover Services)

Responsibilities

• Arrange appointments with homeowners.


• Hand over condominium units to homeowners.


• Brief homeowners on the defect submission process.


• Respond promptly to homeowners' enquiries and feedback.


• Liaise with the developer on unit defects and homeowners' feedback.


• Monitor the progress of defect rectification works.

Requirements

• Minimum GCE 'O' Level or equivalent.


• Proficient in Microsoft Office.


• Relevant experience in customer service or residential development is preferred.


• Good communication and interpersonal skills.


• Customer-oriented, responsible, and able to work independently.