Customer Service & Operations Coordinator

We are looking for a customer orientated candidate who is able to work well under pressure to join a friendly travel company, based near Witham. Your role as a Customer & Operations Coordinator will be to organise and plan trips, to meet the needs of clients individual requests. If you thrive in a fast paced and collaborative environment and have strong communication skills please apply today. The details: Monday to Friday 09:00-17:00 25 days holiday + bank holidays, rises with service Competitive salary + commission Team events Hybrid working after probation Transport needed due to company location Main Duties: Building relationships with customers and overseeing bookings Providing advice to customers, from itineraries, to travel and accommodation Using a bespoke IT system as well as standard Microsoft applications Liaising with internal and external stakeholders Working towards company set targets Managing customer accounts and being a key point of contact Ensuring all paperwork and supporting documentation is sent to clients Delivering exceptional customer service to ensure the very highest level of satisfactionSkills needed:  Proven experience delivering great customer service  Ability to resolve problems, work well under pressure and meet deadlines Priorotising and managing workload in a fast paced environment Able to use Microsoft packages and computer systems A team player but also able to work alone when needed Excellent verbal and written communications skills and having a commercial awareness Confidence to speak to customers via phone and email Calm and constructive approach to urgent situations If you have any questions on this role please contact Helen @ Pure for more information