Customer Service Planner

Fixed Term Contract until June 2027 Part Time 20 Hours

We are looking to recruit a Customer Service Planner to join our team, basedfromour office in Basildon, Essex.

About the Role

Joining our team,youll be responsible forhigh volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.

Using our in-house system,youllactively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

Previous experience in a similar role would beadvantageous.

Office administration experience is essential.

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