Customer Service Representative

NEW OPPORTUNITY‼

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Role: Customer Coordinator

Location: Brentwood, Essex

Proper Recruitment are working with a growing Mortgage broker who are looking for an enthusiastic and customer-focused Customer Coordinator to join their expanding team.

This is a predominantly telephone-based role, ideal for someone who enjoys building relationships, delivering exceptional customer service and supporting clients throughout their mortgage journey. You’ll work closely with Mortgage & Protection Advisors, managing appointments, progressing enquiries and ensuring every customer receives a first-class experience.

Responsibilities:

• Manage customer relationships from enquiry through to completion
• Handle inbound and outbound customer calls
• Book and manage advisor appointments
• Support clients throughout the mortgage process
• Build strong customer relationships and identify opportunities
• Maintain accurate records using CRM systems

Requirements:

• Excellent telephone manner and communication skills
• Previous customer service experience (mortgage or insurance knowledge beneficial)
• Strong organisational skills with the ability to multitask
• Confident working in a target-driven environment
• IT literate with experience using Microsoft Office

Benefits:

• Career progression opportunities
• Performance-based salary reviews
• Pension
• Company Events

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If you’re a confident communicator looking to develop your career within Financial Services, we’d love to hear from you.

Salary:

• £25,000 +bonuses

On Target Earnings [OTE]:

• Circa £30,000

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.

Any enquiries can also be directed to or by phone –