Customer Service Representative

Customer Service Representative - Part Time 6 Month FTC Red Recruitment is hiring a Customer Service Representative for our client, an award-winning financial services company based in Brighton. This is a Fixed Term Contract Role You'll be the first point of contact for customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference. Benefits and Package for a Customer Service Representative: * Salary: £14,014.67 * Hours: Mon-Fri 10.30pm - 2.30pm * Location: Brighton * 25 days annual leave plus bank holidays * Opportunities to grow your career * Enhanced maternity, paternity and adoption leave * Up to 3 paid days a year to volunteer at a charity of your choice * Medical cash plan Key Responsibilities of a Customer Service Representative: * Handling inbound calls across a range of products * Putting customers first and using sound judgement to find the best solutions * Owning queries from start to finish * Spotting opportunities to improve how they work * Collaborating with the wider Customer Services team Key Skills and Experience of a Customer Service Representative: * A customer-first mindset and creative problem-solving skills * Excellent communication and attention to detail * Strong interpersonal skills and the ability to work independently * Familiarity with Office 2010, Outlook, and FCA/PRA frameworks * Previous experience in delivering exceptional customer service If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)