Customer Service & Scheduling Coordinator

Job Description

We are seeking a proactive, well-organised Customer Service & Scheduling Coordinator to join our busy and friendly team. This is a temporary position with the possibility of becoming permanent for the right candidate. The role is dynamic and varied, playing a key part in ensuring the smooth day-to-day running of the office while delivering outstanding customer service.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

You will be responsible for coordinating schedules, managing customer bookings, and supporting general front-of-house operations. The ideal candidate is confident, adaptable, and thrives in a fast-paced environment.

Hours of Work

Monday - Friday, 9am to 5pm

Responsibilities:

• Computer-based scheduling and diary management

Planning and organising vehicle routes efficiently

Booking customer treatments and managing appointments

Handling customer enquiries via phone, email, and live chat

Managing customer accounts and processing payments

Providing consistently high-quality customer service

Supporting general receptionist and front-of-house duties

Requirements:

• Strong computer skills with a confident and professional telephone manner

Excellent communication and customer service skills

Able to work calmly and efficiently under pressure

Confident working independently and using initiative

Professional xkybehq and comfortable interacting with people at all levels

Strong problem-solving skills with a proactive mindset

Highly organised with excellent time management and prioritisation skills

Flexible and adaptable to changing priorities

Quick to learn new software systems and geographical areas based on postcode

This role would suit someone with a positive attitude, strong organisational skills, and a genuine commitment to delivering excellent service.