Customer Service Team Leader

Customer Service Team Leader - North Tyneside - Permanent staff position - Office-based - £38,000 - £42,000 per annum A leading print & packaging business is looking to recruit an experienced Customer Service Team Leader to head up the client services function, ensuring high-quality support for key client accounts. The role focuses on supervising day-to-day team activities, coaching colleagues to follow standardised processes, resolving customer queries and complaints efficiently, and collaborating with internal teams to deliver smooth end-to-end workflow across Estimating, Job Creation, Planning, Production, Finance and Commercial. What You’ll Be Doing * Leading the customer service team in day-to-day activities, ensuring work is delivered accurately and on time. * Taking the lead on select key client accounts * Mentor and develop team members to follow procedures, develop skills, and maintain first class standards. * Provide support on technical queries & process questions * Accurately & efficiently handling any client complaints and related finance queries * Promoting inter-department collaboration to ensure smooth end-to-end workflow What You’ll Bring to the Team Proven experience in a customer service/client services leadership role A background in the print and/or packaging industries Track record of coaching and developing others Familiarity with technical or process-led customer enquiries For further details, please apply or contact Clare Dorling at Pin Point Recruitment for more info