Customer Services Team Lead & Process Improvement

Encirc, a Vidrala group company, is seeking a Customer Services Supervisor in the UK to lead the team, define roles, and ensure orders are processed accurately and on time. You will deliver reports and manage inquiries across internal and external stakeholders.

The role focuses on developing skills, monitoring workloads, and driving performance insights to enhance service levels. You will foster teamwork, manage competing priorities, and promote continuous improvement while collaborating with a