Customer Services - Weekend Only

Customer Service Advisor Location: Wellingborough, Northamptonshire Contract Type: 3-Month Fixed-Term Contract (with possible extension) Pay Rate: £13.50 per hour Shifts: Weekends Only (Friday, Saturday, Sunday) | 8:00 AM - 4:00 PM About the Role In this role, you will act as the primary point of contact for our pub partners and drivers, providing top-tier support and ensuring daily logistics operations run seamlessly over the weekend. Key Responsibilities Query Management: Investigate and respond promptly to enquiries from pubs and drivers, ensuring all issues are handled within agreed Service Level Agreements (SLAs). Communication: Liaise closely with internal departments to ensure any service issues or network updates are resolved and communicated quickly. Administration: Process orders with high attention to detail and maintain accurate, up-to-date records on helpdesk and internal systems. Compliance: Manage complaints professionally and maintain full audit compliance in line with company guidelines.What You'll Need The Skills: Excellent listening and problem-solving abilities, with a natural talent for building quick rapport over the phone and via email. The Mindset: A passion for delivering exceptional customer service while working effectively toward targets and KPIs. The Tech Aptitude: Strong multitasking skills and the confidence to navigate multiple computer systems simultaneously. The Flexibilit...