Customer Solutions Team Leader

Customer Solutions Team Leader

Who Are We?

At Towelrads, we're passionate about helping customers create beautiful, comfortable homes with our high-quality heated towel rails and designer radiators. As a trusted UK retailer, we pride ourselves on offering exceptional products, expert advice, and outstanding customer service. We're a growing business with a friendly, supportive team, where everyone's contribution makes a real difference.

Job Purpose We are looking for an enthusiastic and inspiring Customer Solutions Team Leader to lead, support and develop our Customer Solutions team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences while helping others grow and succeed.

As a key member of the team, you will lead all client communications with potential, new and existing customers, ensuring every interaction reflects our commitment to outstanding service. You will coach, motivate and empower Customer Solutions Advisors, building confidence, capability and accountability across the team. Through positive leadership, creativity and strong people management skills, you will help create a supportive and high-performing environment where individuals can thrive.

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