Customer Support Advisor

Customer Support Assistant Tendring (Clacton on Sea) £13.69 per hour PAYE (approx. £26,700.00 per annum). CO15 1SE - onsite working Ongoing contract The Role To operate as part of a customer-focused team dealing telephone and electronic enquiries with a focus on Council Environmental services including Waste Management & Recycling. JOB ACTIVITIES To respond to and assist members of the public making general and specific enquiries both in person and by telephone providing factual information or assistance or by putting them in touch with appropriate officers as required. To provide an efficient and effective general administration service to the department Responding flexibly to resource specific areas of need within the department as they arise. To establish and maintain a good general knowledge of all the different facets of the Authority's services and objectives in order to respond to customer queries To attend training and team briefing sessions and to participate in the process of continuous improvement in customer service Such other duties as may be required To find out more information please contact Abbie at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency