Customer Support Engineer

Customer Support Engineer Cambridge | Hybrid (3 days on site) £30k - £40k  Are you technically curious with a background in RF or electronics, and enjoy breaking down complex issues? Do you like diagnosing issues, digging into hardware and software, and seeing a problem through to resolution? We're supporting an innovative technology company operating in the defence, government and telecom sectors, currently going through a period of strong growth. They're looking for a technically sound Customer Support Engineer to join their Cambridge team, providing first-line support across a product line that spans specialist hardware and software. What you'll be doing: Providing first-line technical support to customers on an industry leading hardware/software product line, covering signal and sensor technology, analysis tooling, and network diagnostics. Explaining complex technical issues and solutions clearly to customers. Diagnosing and resolving issues first-hand, escalating where necessary. Reviewing and developing technical documentation. Working closely with engineering teams to feed back on recurring or complex issues.What we're looking for: Solid grounding in RF fundamentals. A curiousmindset with a passion for technology (this could be shown through employment or hobbies) Basic exposure to Linux and networking. Comfortable working hands-on with both hardware and software. Strong co...