Customer Support Executive

Shift pattern: 9am to 5pm Monday to Friday

Posted date: 30/07/2026

At Recruit Genie, we're passionate about making recruitment simpler, smarter, and more effective. Our innovative recruitment software supports leading hospitality brands across the UK, helping them attract, hire, and onboard great talent with ease.

As we continue to grow, we're looking for a Customer Support Executive who is passionate about delivering exceptional customer experiences and building lasting client relationships.

The Role

As a Customer Support Executive, you'll play a key role in ensuring our customers get the very best from Recruit Genie. From onboarding new clients to providing ongoing support and training, you'll become a trusted partner who helps customers maximise the value of our platform.

What You'll Be Doing

• Deliver a seamless onboarding experience for new customers
• Provide engaging training sessions and product guidance
• Build strong, long-term relationships with clients
• Proactively monitor customer engagement and identify opportunities to increase product adoption
• Respond to customer queries and resolve issues efficiently
• Work closely with Product, Support and Sales teams to represent customer feedback
• Act as a trusted advisor, helping customers achieve their recruitment objectives

About You

• Experienced in a Customer Success, Account Management or other customer-facing role, ideally within SaaS or technology
• A confident communicator with excellent relationship-building skills
• A proactive problem solver who enjoys finding solutions
• Comfortable learning new technology and explaining it to others
• Organised, self-motivated and able to manage multiple priorities

What We Offer

• Competitive salary and benefits package
• Flexible and hybrid working opportunities
• Ongoing training and career development
• The opportunity to be part of a growing, innovative software business
• A supportive and collaborative team environment where your ideas are valued