Customer Support Specialist | Long Term Temp

Customer Service Specialist - Start Immediately! Location: Burgess Hill Pay: £15-£16 per hour Hours: Monday to Friday, 9am - 5pm Office based Contract: Temporary until end of January (with potential to extend!) Ready to bring your customer service skills to life in a vibrant, fast-paced environment? We're on the lookout for a Customer Service Superstar to join a friendly and supportive team in Burgess Hill. Order Management & Processing Enter and manage customer orders from initial request to final delivery Coordinate with production, purchasing, and planning teams to ensure timely fulfilment. Track order status and provide updates to customers and internal stakeholders. Customer Communication Act as the primary point of contact for customer inquiries via phone, email, and chat Provide accurate information on products, services, and delivery timelines. Resolve issues and complaints with professionalism and urgency. Inventory & Logistics Coordination Monitor inventory levels and coordinate with warehouse or production teams to ensure availability Assist in scheduling efficient production runs and shipping logistics. Maintain accurate records of stock movements and job processes using ERP systems. Reporting & Documentation Maintain detailed records of customer interactions, orders, and service issues Generate reports on sales activities, inventory status, and customer feedback. Assist in developing and s...